Frequently asked Questions
Is the price of the Fibre line included in the price?
Yes - the price you see, is the price you pay. All our Fibre services are in combo, so the price is for both your Data and the Line rental.
Will I have to pay a setup fee?
Sign up for Uncapped Fibre with Clevertel today and you can get Free Installation and Connection, and a Free Fibre Ready WiFi Router - all valued up to R5000* Selected Providers only. Please also note that the install fee only covers the first 30 metres of trench. *T's & C's apply.
How long will it take to get connected?
This will depend on the turnaround for your installation and activation. Once the line has been installed in your premises it can take up to 5 days for the provider to activate your line. As soon as your Fibre line is active, you can be connected to Clevertel Fibre within 24 Hours.
Each provider has a different lead time for installation and activation. If your line is already activated, you'll be connected shortly after you sign up.
Can I use my current DSL router?
Probably not, as Fibre works very differently from DSL. But you may, in some cases, be able to use your existing WiFi enabled router to spread your Fibre connection via WiFi. This will depend on which router you have and how the provider installs your Fibre line. But don't worry - we will provide a free fibre router T's&C's Applies.
How is Fibre different from DSL?
DSL is dependent on Telkom copper wire infrastructure, which is often unreliable and can be slow if you have a bad line or are far away from your local exchange, whereas Fibre transmits data with pulses of light over a fibre optical cable.
These cables are far more reliable than copper wires and can offer far greater connectivity speeds.
Can I upgrade, downgrade or cancel at any time?
Absolutely! We don't like contracts. So, we allow upgrades and downgrades of Fibre speed up until 5 pm on the last day of the month. Keeping in mind that fibre speed upgrades are solely dependent on the provider.
To cancel, we need just one calendar months' notice. If you are still in the Promo period of 6 months, then it's one month's calendar notice and a R999 early cancellation fee.
Do you want Fibre Internet, but still need a landline number?
We've got a solution for you. Clevertel VoIP is a cloud-hosted service, which means you can take your number anywhere in the world. If you have Fibre, then you can cancel your Telkom landline rental and simply port your number across. You can use this on a fixed VoIP-enabled phone or take your number with you on the move on your Mobile phone!
Do I still need to pay for my landline number from Telkom?
No. Traditional landlines require customers to pay a monthly service charge for a landline. You can now save that money if you cancel your Telkom line rental and switch to Clevertel VoIP.
Clevertel VoIP is an affordable telephone service that works off your Internet connection. It cuts out that unnecessary landline cost you pay every month and only charges for your CallTime. Perfect for anyone with Fibre Internet looking for a home or business telephone number that is flexible, affordable, and easy to use.
How do I port my Telkom voice landline to Clevertel VoIP?
You'll need to supply us with a copy of your Telkom telephone bill (please note that your account needs to be settled, or Telkom will not release your number) and an authorization letter which will be supplied to you.
Can I get a static IP address with Fibre?
You can only get a static IP address with Openserve Fibre. All residential lines get a dynamic IP address in order to support the ever-growing network.